Complaint

I took a tracker from car track R188 package a couple of months ago and a few days after installation I recieved a call from cartrack consultan offering me a roadside assistance,after explaining it to I then took it ,in our conversation it seems like there were misunderstanding in terms of new premium ,couple of days after taking the roadside assistance they tried to debit R56 I was surprised by that because as per our agreement the debit date is last day of the month so my new debit order as per our agreement with the consultant was going to be R195, I then whatsapp them telling them that they debited on the wrong date and they said it's a prorata that I have to pay yet the consultant did nt mentioned that when he was selling the policy to me ,I then asked them how much will be my new premium and they said R244,20,I then requested them to get the recording listen to it and send it to me so that I can also listen to it because that was not what we agreed on with their consultant couple of days later they sent the recording but I was unable to listen to it, I told them yo listen to it and give me the feed back ,i also requested them to cancel the roadside assistance and they assisted in cancelling the policy only ,i then told them to do the ivestigation up until today no one gave me the feedback to confirm who is right or wrong between me and the consultant