Complaint cartrack

So i joined car track when my car was few months old and it was a brand new. The reason why i joined it is because my broker (Bramich) told me interesting benefits about them, benefits being that if my car is not recovered they will give me R150 000 as my car was worth R330 000. That was a great deal indeed.

On the 05/09/2021 i got hijacked by two armed guys. They put my friend in the boot of the car and i was forced to lye on the back sits until we got to the bushes somewhere in diepsloot. There were 2 or 3 technicians waiting for us to take off tracking devices. I had matrix which i canceled when i got interested to cartrack and cartrack device. They took both devices off eventually and left us somewhere next to the road at diepsloot.

I phoned cartrack as soon as i could and they called me the next day in the morning saying they found device at diepsloot and the car is gone. I claimed for my promised R150 000 and i was told to wait 90 working days which i did. After tha 90 days i called them only to get the news that my claim is rejected.

THE REASON WHY THE CLAIM IS REJECTED IS THAT I DID NOT CHECK IF IF DEVICE IS STILL WORKING (QUARTERLY)

Well i asked them to send me the voice record/contract where i agreed to check if device is working and they sent it. The urgent indeed did mention something about that even though she was not very clear and i did not really understand and i agreed anyway.

MY COMPLAINT IS THAT CARTRACK WAS AWARE THAT I AM NOT CHECKING IF THEIR TRACKING DEVICE IS NOT WORKING AND THEY DID NOT CONTACT ME TO CHECK IT BUT INSTEAD THEY KEPT ON DEDUCTING MY MONEY. THEY ONLY LET ME KNOW THAT I DID NOT CHECK IF DEVICE IS STILL WORKING ONLY WHEN THEY ARE SUPPOSED TO PAY OUT.

As soon as technicians took off device during hijacking Cartrack tried to call me but i could not pick up the phone. Clearly device was working but still they wont pay R150 000 because they already find the reason not to pay.

CAR TRACK IS A BIG COMPANY AND IT IS A ****