Complaint

I had a Cartrack device installed in my vehicle, upon selling it I contacted Cartrack customer care on the 01.07.25 at 10.10am to provide details of the sale, I was told that I had the option to remove the device and install it on another vehicle at an additional cost. I told them it was fine, but the amount will be paid only once the above was done... I later received another call to confirm the payment details and it was agreed that payment will be made after the device was fitted.

On the 07.07.2025, I called Cartrack again to give them details of where the vehicle was and I also told the consultant that the device was not working for a long time prior to the sale which I reported to Cartrack, she confirmed that the device was faulty... I also told her that before taking on any additional costs, they must call me first so that I can advise if I will be able to pay, she agreed. I later get an sms of demand for R870 which I already discussed that it will be paid only as mentioned above. I again called Cartrack to follow up on the 22.07.25 and I told the consultant to please call my husband to arrange for the device to be fitted as it was his vehicle as per prior conversation. He also wasn't able to confirm that the device was removed. I asked to please chk up as the device was faulty agreed upon by prior consultant. I also asked him to please ask the scheduling dept to contact my husband... They never did. I contacted the buyer for the vehicle who told me that the device was removed the week of the 21st July... Today is the 31st, no sign of Cartrack and today they have run a debit on my account for R120 + R870which I did not give them permission, so this is ********... I will never recommend Cartrack ever again... I'm totally disappointed in the unprofessional manner... Furthermore, when/if they do come, what proof do I have that it's the right device.. We can't see the installation and it never worked whilst on my vehicle to my knowledge, so how do I know they installed a fully functional device...