TL
Tania L
1 reviews | Active since Mar 2025
27 Jan 2026, 06:32
Complaint against Cartrack – ******** Debits, Harassment & No Resolution After a Year
I have been dealing with Cartrack for over a year and this has been one of the most frustrating and exhausting experiences of my life. Despite cancelling my account and having the device disconnected, Cartrack continues to debit my bank account ********ly. I have made numerous phone calls, logged multiple complaints, and this is now my fifth HelloPeter review, yet nothing has been resolved. I have spoken to over 50 different employees at Cartrack, all of whom promised to assist, but none followed through. There is clearly no proper record-keeping, as I have had to explain my full story to what feels like over 100 different people during this past year. To make matters worse, in the same month the product was installed, Cartrack caused damage to my vehicle battery, which I had to replace at my own cost. Their technicians failed to remove previous Cartrack devices left by former owners — something I was unaware of. More than five Cartrack technicians inspected my vehicle, yet the issue was never resolved. Even the COO of Customer Satisfaction became involved, and still there has been no resolution. A full year later, Cartrack is still debiting my account and harassing me about outstanding payments, especially when I reverse these debits — yet they have never fixed the original problem. This experience has left me extremely frustrated and stressed. My warning to others:
Do not do business with Cartrack. As long as they have access to your bank details, they ignore your complaints and continue to debit your account as they please.
I am demanding:
Immediate cessation of all debits A full investigation into my account A refund of all unauthorised debits Written confirmation that my account is permanently closed Enough is enough
Helpful (0)
Replies (3)0
Replies (3)
Cartrack's replyOfficial
27 Jan 2026, 07:07Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply27 Jan 2026, 07:07
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
TL
Tania L's updateReviewer Update
27 Jan 2026, 11:13Cartrack Team,
This is the same automated response I have received on my previous four HelloPeter complaints, and unfortunately it has never led to any investigation or resolution.
For over a year, I have been told that this matter will be “investigated” and “clarified”, yet:
My account remains ********ly debited
My cancellation has not been honoured
No written feedback or outcome has ever been provided
I am still being harassed for payments despite reversing unauthorised debits
This matter has already been escalated internally, including involvement from the COO of Customer Satisfaction, with no results.
I am requesting a specific point of contact, a reference number, and written confirmation of:
Immediate cessation of all debits
Full refund of unauthorised deductions
Permanent closure of my account
If this response once again leads to no action, I will proceed with escalation to my bank, the National Consumer Commission, and the relevant Ombud, as this conduct is ongoing and unacceptable.
I expect a meaningful response, not another generic message.
This is the same automated response I have received on my previous four HelloPeter complaints, and unfortunately it has never led to any investigation or resolution.
For over a year, I have been told that this matter will be “investigated” and “clarified”, yet:
My account remains ********ly debited
My cancellation has not been honoured
No written feedback or outcome has ever been provided
I am still being harassed for payments despite reversing unauthorised debits
This matter has already been escalated internally, including involvement from the COO of Customer Satisfaction, with no results.
I am requesting a specific point of contact, a reference number, and written confirmation of:
Immediate cessation of all debits
Full refund of unauthorised deductions
Permanent closure of my account
If this response once again leads to no action, I will proceed with escalation to my bank, the National Consumer Commission, and the relevant Ombud, as this conduct is ongoing and unacceptable.
I expect a meaningful response, not another generic message.
TL
Tania L's update27 Jan 2026, 11:13
Reviewer Update
Cartrack Team,
This is the same automated response I have received on my previous four HelloPeter complaints, and unfortunately it has never led to any investigation or resolution.
For over a year, I have been told that this matter will be “investigated” and “clarified”, yet:
My account remains ********ly debited
My cancellation has not been honoured
No written feedback or outcome has ever been provided
I am still being harassed for payments despite reversing unauthorised debits
This matter has already been escalated internally, including involvement from the COO of Customer Satisfaction, with no results.
I am requesting a specific point of contact, a reference number, and written confirmation of:
Immediate cessation of all debits
Full refund of unauthorised deductions
Permanent closure of my account
If this response once again leads to no action, I will proceed with escalation to my bank, the National Consumer Commission, and the relevant Ombud, as this conduct is ongoing and unacceptable.
I expect a meaningful response, not another generic message.
This is the same automated response I have received on my previous four HelloPeter complaints, and unfortunately it has never led to any investigation or resolution.
For over a year, I have been told that this matter will be “investigated” and “clarified”, yet:
My account remains ********ly debited
My cancellation has not been honoured
No written feedback or outcome has ever been provided
I am still being harassed for payments despite reversing unauthorised debits
This matter has already been escalated internally, including involvement from the COO of Customer Satisfaction, with no results.
I am requesting a specific point of contact, a reference number, and written confirmation of:
Immediate cessation of all debits
Full refund of unauthorised deductions
Permanent closure of my account
If this response once again leads to no action, I will proceed with escalation to my bank, the National Consumer Commission, and the relevant Ombud, as this conduct is ongoing and unacceptable.
I expect a meaningful response, not another generic message.
TL
Tania L's updateReviewer Update
28 Jan 2026, 11:43Cartrack Team,
Thank you for contacting me. While I acknowledge your offer to reimburse the cost of my car battery, this represents only one part of a much larger and long-standing unresolved issue.
I initially requested reimbur*****t for the battery damage in March, immediately after installation, as the damage was caused by your technicians failing to remove previous Cartrack devices. This matter was never resolved at the time, and I was forced to replace the battery at my own cost.
However, this offer does not address the primary dispute, namely:
My account was cancelled, and the Cartrack device was deactivated by your technician, yet Cartrack continued to debit my bank account monthly.
These debits were taken for a service that was not rendered, as the device had been deactivated and was not providing tracking services.
I have spent over a year attempting to resolve this matter, speaking to numerous Cartrack employees and escalating the issue internally, including involvement from senior management, without any resolution.
Throughout this period, I experienced ongoing frustration, stress, and anxiety due to repeated unauthorised debits, constant follow-ups regarding alleged outstanding payments, and the need to repeatedly reverse debits for a service that was inactive.
The lack of proper internal record-keeping meant I had to repeatedly explain my situation to different agents, which significantly added to the emotional and mental strain.
I therefore do not accept partial reimbur*****t as full settlement of this matter.
For this issue to be fully resolved, I require:
Reimbur*****t of all monthly premiums debited after cancellation / during the period in which the device was deactivated
Written confirmation that my account is permanently closed
Confirmation that all future debits have ceased
Reimbur*****t for the battery damage, as already acknowledged
Accepting reimbur*****t for the battery does not constitute full and final settlement, nor does it waive my right to claim for unauthorised debits and service failures.
Please confirm in writing how Cartrack intends to resolve the full scope of this complaint.
Thank you for contacting me. While I acknowledge your offer to reimburse the cost of my car battery, this represents only one part of a much larger and long-standing unresolved issue.
I initially requested reimbur*****t for the battery damage in March, immediately after installation, as the damage was caused by your technicians failing to remove previous Cartrack devices. This matter was never resolved at the time, and I was forced to replace the battery at my own cost.
However, this offer does not address the primary dispute, namely:
My account was cancelled, and the Cartrack device was deactivated by your technician, yet Cartrack continued to debit my bank account monthly.
These debits were taken for a service that was not rendered, as the device had been deactivated and was not providing tracking services.
I have spent over a year attempting to resolve this matter, speaking to numerous Cartrack employees and escalating the issue internally, including involvement from senior management, without any resolution.
Throughout this period, I experienced ongoing frustration, stress, and anxiety due to repeated unauthorised debits, constant follow-ups regarding alleged outstanding payments, and the need to repeatedly reverse debits for a service that was inactive.
The lack of proper internal record-keeping meant I had to repeatedly explain my situation to different agents, which significantly added to the emotional and mental strain.
I therefore do not accept partial reimbur*****t as full settlement of this matter.
For this issue to be fully resolved, I require:
Reimbur*****t of all monthly premiums debited after cancellation / during the period in which the device was deactivated
Written confirmation that my account is permanently closed
Confirmation that all future debits have ceased
Reimbur*****t for the battery damage, as already acknowledged
Accepting reimbur*****t for the battery does not constitute full and final settlement, nor does it waive my right to claim for unauthorised debits and service failures.
Please confirm in writing how Cartrack intends to resolve the full scope of this complaint.
TL
Tania L's update28 Jan 2026, 11:43
Reviewer Update
Cartrack Team,
Thank you for contacting me. While I acknowledge your offer to reimburse the cost of my car battery, this represents only one part of a much larger and long-standing unresolved issue.
I initially requested reimbur*****t for the battery damage in March, immediately after installation, as the damage was caused by your technicians failing to remove previous Cartrack devices. This matter was never resolved at the time, and I was forced to replace the battery at my own cost.
However, this offer does not address the primary dispute, namely:
My account was cancelled, and the Cartrack device was deactivated by your technician, yet Cartrack continued to debit my bank account monthly.
These debits were taken for a service that was not rendered, as the device had been deactivated and was not providing tracking services.
I have spent over a year attempting to resolve this matter, speaking to numerous Cartrack employees and escalating the issue internally, including involvement from senior management, without any resolution.
Throughout this period, I experienced ongoing frustration, stress, and anxiety due to repeated unauthorised debits, constant follow-ups regarding alleged outstanding payments, and the need to repeatedly reverse debits for a service that was inactive.
The lack of proper internal record-keeping meant I had to repeatedly explain my situation to different agents, which significantly added to the emotional and mental strain.
I therefore do not accept partial reimbur*****t as full settlement of this matter.
For this issue to be fully resolved, I require:
Reimbur*****t of all monthly premiums debited after cancellation / during the period in which the device was deactivated
Written confirmation that my account is permanently closed
Confirmation that all future debits have ceased
Reimbur*****t for the battery damage, as already acknowledged
Accepting reimbur*****t for the battery does not constitute full and final settlement, nor does it waive my right to claim for unauthorised debits and service failures.
Please confirm in writing how Cartrack intends to resolve the full scope of this complaint.
Thank you for contacting me. While I acknowledge your offer to reimburse the cost of my car battery, this represents only one part of a much larger and long-standing unresolved issue.
I initially requested reimbur*****t for the battery damage in March, immediately after installation, as the damage was caused by your technicians failing to remove previous Cartrack devices. This matter was never resolved at the time, and I was forced to replace the battery at my own cost.
However, this offer does not address the primary dispute, namely:
My account was cancelled, and the Cartrack device was deactivated by your technician, yet Cartrack continued to debit my bank account monthly.
These debits were taken for a service that was not rendered, as the device had been deactivated and was not providing tracking services.
I have spent over a year attempting to resolve this matter, speaking to numerous Cartrack employees and escalating the issue internally, including involvement from senior management, without any resolution.
Throughout this period, I experienced ongoing frustration, stress, and anxiety due to repeated unauthorised debits, constant follow-ups regarding alleged outstanding payments, and the need to repeatedly reverse debits for a service that was inactive.
The lack of proper internal record-keeping meant I had to repeatedly explain my situation to different agents, which significantly added to the emotional and mental strain.
I therefore do not accept partial reimbur*****t as full settlement of this matter.
For this issue to be fully resolved, I require:
Reimbur*****t of all monthly premiums debited after cancellation / during the period in which the device was deactivated
Written confirmation that my account is permanently closed
Confirmation that all future debits have ceased
Reimbur*****t for the battery damage, as already acknowledged
Accepting reimbur*****t for the battery does not constitute full and final settlement, nor does it waive my right to claim for unauthorised debits and service failures.
Please confirm in writing how Cartrack intends to resolve the full scope of this complaint.