Complaint about the Cartracker service

*Complaint Regarding Cartracker Service and Hijacking Incident*

Dear Peter,

I am writing to express my deep disappointment and frustration with the service provided by Cartracker. On January 28, 2022, my two cars were hijacked at the same time, and despite having active Cartracker devices installed in both vehicles, your company failed to provide any assistance or alert me to the hijacking.

I reported the incident to the Cartracker branch in Bloemfontein, Free State, and spoke with a manager who seemed to shift the blame onto me, stating that I was responsible for monitoring my cars, not Cartracker. I was shocked and disappointed by this response, especially given that I was paying for the service and expecting protection for my vehicles.

After the incident, I requested that Cartracker terminate my contract with immediate effect, but they failed to do so. Instead, they handed my account over to Nimble Group debt collectors, who have been contacting me and sending letters of demand. I find it unacceptable that Cartracker expects me to pay for a service that failed to protect my vehicles, especially when they last tracked the cars crossing the border and did nothing to prevent the hijacking.

The incident has caused me significant stress and financial loss, including the loss of my smartphones, business documents, and other important items. I have had to start from scratch, creating a new email account and obtaining a new SIM card, which has made it difficult for me to receive important communications from Cartracker.

I kindly request that you assist me in resolving this matter. I would like Cartracker to cancel my contract, waive any outstanding payments, and provide compensation for the loss of my vehicles. I am currently not working due to the stress and anxiety caused by this incident, and I hope that we can resolve this matter amicably.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Sincerely, Molefi