Complaint about a Faulty device which shows my Vehicle is in Mozambique whereas I'm in SA. How do I track this vehicle when it's giving invalid information...

I seem to be always taken for granted by Cartrack and I came to the end of it.

A Camera Device was installed in my vehicle a couple of weeks Ago 2026 April, I was charged R870.00 on the 30th/04/26 for installation fee and already R654.14 as per usual was debited on the agreed date 25th/04/26.

I crossed the border with my Vehicle to Mozambique on the 25th/05/26 and returned back on the 02nd/05/26. The device still shows the vehicle is in Mozambique now. I called the call center of Cartrack, I'm advised the issue is a Camera device and I'm told, I'm liable to pay R600 and odds to fix this Camera device.

Tell me, how am I liable to pay if your device is faulty, how is it my problem if your device shows my vehicle is still in Mozambique whereas I'm in SA, why am I being punished for something that decided to stop working, then your staff tells me it's process being followed for me to be charged again?

I've been having bad experience with you CarTrack ever since. 2024 you failed to give me a footage of an incident that occurred right in front of my eyes. What am I paying for as a customer?

Where's empathy in this situation, do you even care about my needs as a customer or your interest is to debit my account without providing proper service. What services am I paying for if you fail to assist to fix the issue of your device?

I'm sick of Cartrack, clearly I'm not the target market after all these years of being with you Cartrack. No customer satisfaction whatsoever because your staff tells me about the process that involves money. A couple of weeks I paid you R1400.00 and odds in total and you still want more from me to fix your faulty device. Thank you, send your technicians to come take your devices, I'm canceling this contract with you, I'll go where my money is valued.