Complaint

I have approved the debit order on the 15 July 2024 and I was told that I will receive a call within 48 hours but I did not receive the call. I did the follow up the lady called me and said she is transferring the call to scheduling team but the line dropped without reaching the schedule team. Do day I did another follow up a schedule called me and inform me that the availability date is the 31 and on the 31 is the same date that you will be deducting the amount. How can you delay the process and expect to deduct on the 31 whereas you did not provide the service what will I be paying for exactly? On top of that the lady scheduled for today 19-7 for 08:00 but she gave me a call at 11am meaning the 08:00 has already passed can someone call me and explain what is this exactly