Complaint

My car was written off at the beginning of May 2023. I alerted Customer care immediately after being made aware that my car will be written off. They requested address and contact person where the vehicle is stored. I gave them all those details. I was also advised by them not to cancel the contract so that when I buy a new car I will have my old device installed into a new car for free. I bought a new car toward the end of May 2023 and to my surprise the old device was never removed from the old vehicle. The old car was put on auction and the old device is gone with the car. Now they want to charge me R680 for the new device. I did not stop paying for the old device as per their advice. I refused to pay R680 for new device because it was they incompetence that contributed to loss of the old device. Having refused to buy a new device, I was then advised to cancel the old contract and start a new one. The fact that the old contract had already matured, I was going to get a new device without charge on a new contract. I did cancel as per their advice. I have been waiting for the new device installation till today and to my surprise they are not responding to my emails. I feel cartrack is robbing people their hard earned money.