COMPLAINT

Today marks exactly 22days since Cartrack technicians messed up my car. I accepted a policy with them and the technician came to do installation of the tracking device in my C220d Mercedes 2019 model. The technician cut off wires which resulted in the car malfunctioning. There was no power on the driver's door which caused the car to lose communication , windows not closing, mirrors not working , 360 degree camera not working, loosing revs so you must stop the car and turn off the ignition in order for the car to drive again, SOS function not working. i called Cartrack and complained the same day of which they told me that they will send the inspector to come and check car. They then send another technician with the same technician that caused damages to the car and they tried to fix the problem of which after 3hours they successfully failed. between the 27/12/2024 i called again to complain and i was told to submit a formal report to their what's app group and explain what happened and what are the faults in the car . i did exactly as advised and the only form of communication i received is that my case has been escalated to the maintenance department. what more can i do to get the car fixed.