Complain

Good evening

I have a problem with cartrack as since September started my car track device is not working but they have billed me. I phoned several times, transferred to scheduling department who told me a technician will contact me to come and fix the device since I can't even locate my car on the car track app but till to date no one has come or contacted me meaning still my device is not working. I feel being ****** by cartrack and I'm still new as their client but with this poor service I feel so so dissapointed. I will appreciate if you refund September premium and cancel the contract since you're not trustworthy!