Company refusing to install tracking device even though they were paid for it.

My Wife bought a vehicle and she called in and advised that her old car had been sold and the device on that car should be uninstalled, and fitted onto her new car, she awas then promised that this would be done in a matter of 2 days and her February premium was charged and paid on our end, mind you this was 3 weeks ago.

We have been trying for 3 weeks to have a device fitted into her new car, the worst part about it all is that her account has been debited but the service she paid for isnt being rendered. Every day we call CarTrack and we are sent from Pillar to post., and left holding for their booking services for a MINIMUM 30 Minutes each call, Just and FYI, for the Month of February 2020, we will be reversing the debit order on our side as we refuse to continue paying for a service not rendered.

And should anything happen to our car during the Month of February 2020, we will be bringing a civil law suit case against CarTrack for breach of contract on their part.