Company personnel error resulting to my prejudices

I am writing to address a pressing concern regarding the cancellation of my service and the associated refund. Last week, I raised an issue concerning the delay in canceling the service, which was originally scheduled for July 2023. To my surprise, today I received two phone calls stating that I owe Car Track +R300, despite my ongoing wait for feedback on the refund.

I must express my dissatisfaction with the way this matter has been handled. I diligently followed the prescribed procedures and guidelines provided to me, yet I find myself in a prejudiced position due to what appears to be a system error. It is possible that the system incorrectly reflects that the person responsible for canceling the contract failed to do so. Last week, I spoke with Thokozile, who acknowledged the cancellation delay and offered her apologies, assuring me that the refund would be processed by the accounts department.

I find it disconcerting to be contacted and informed that I have failed to make a payment, especially when I am still owed by the company due to a personnel error. I kindly request clarity on this matter and seek a resolution that rectifies the situation. My primary concern is to avoid receiving similar calls that perpetuate my sense of prejudice.

Thank you for your attention to this matter, and I look forward to a prompt and satisfactory resolution.