Communication

I called to schedule a test because I received a message that Cartrack was not receiving a signal from my vehicle. I spoke to Dzunani Maswanganyi. I don't know if the call quality was causing a problem but communication was not clear and I struggled to understand what he was asking. It took a little while to resolve my query. His manner was very pleasant throughout the call.

I am finding communication with Cartrack a bit annoying. On the 1st November I received a message to say my payment was not made on the 30th but I have a debit order on the last working day of the month which went through on the 31st Oct. I responded with this info and was told it is an automated message. They apologised for the inconvenience. I found this unacceptable, there was an error which they should apologise for the error and sort they should sort they system so it does not send messages like that to clients who have paid. They also think nothing of communicating at all hours. Communication should be during office hours unless dealing with an emergency.