jR
jaco R

1 reviews | Active since Jan 2013

17 Jan 2023, 17:40

Comedy of errors awaits you here

What a comedy of errors with tracking companies so far,one is worst than the other. But Cartrack takes first prize. First off waited and waited to get a technician to intall the unit,he then comes and first look at my vechile,scratches his head,had no idea how to install a tracker in this vechile. Now he sits in his bakkie for 2 hours “testing” the unit before installation and then tells me,the signal on the tracking unit is to weak to test in the middle of Johannesburg????? Question,how will you find my vechile in the middle of nowhere if a satellite cant even be found around Jhb? That really inspires confidence in me about the ability of your products,lol. I filled in a pile of paperwork wich clearly states the make and model of my vechile,how professional are you to send a technician with absolutely no experience installing a unit on these vechiles? In the event a untrained person damages the vechiles electronic system,who will be liable or will your company just pull up your shoulders like the technician did here? I will make sure to broadcast this all over.

0
Replies (3)
Cartrack
Cartrack's reply17 Jan 2023, 17:46
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.

Kind regards 
The Cartrack Team 
jR
jaco R's update17 Jan 2023, 17:49
Reviewer Update
Automated replies is of absolute no use to anyone cartrack
jR
jaco R's update17 Jan 2023, 18:26
Reviewer Update
I have emailed the sales consultant and had asked him to cancel my application as no service has been rendered to date.
Thank you