Clingy Cartrack over charging

I have had a tracking unit with Cartrack since 2015/2016. We have never had issues… until February when I sold my vehicle. I informed them, in February , that I sold the car and will have no need for the unit. I am sitting with a situation now of them of being arrears as they did not cancel the contract when they were told the car is owned by someone else.

I was contacted by Njabulo Mazibuko for collection I informed him the at I cancelled the agreement but he confirmed that this was not done.

I insisted on speaking to a manager in his space, this never happened as he dropped the call on me. Later in the day on Tuesday I got a call from their retentions department. The lady asked me to confirm cancellation and I confirmed that I want to cancel, she then asked me that “ I should confirm that I will give Cartrack 21 days to cancel “ I refused to agree to this as I had already given this notice. All she wanted to do after this was to talk over me, harass me to agree to her 21 days, and she dropped the call on me advising she will not assist me in cancelling. This is a terrible customer experience. If I were to date anyone I would say take it at you own peril as they become too clingy when you want to leave.