SM
Sthembiso M
1 reviews | Active since Jun 2017
19 Jul 2021, 10:23
Claim
Cartrack has promised to cover my car made me take the package that pays half amount of what my car is worth if they couldn't recover the car once ******. Now that my car has been ****** last week Sunday reported my car as ****** they called me on the day to update me that the car hasn't been recovered but still searching then I decided to call them back on Friday the telling me the car was not recovered. Sent the email to claims they are now rejecting my claim saying I was not checking the unit if it still works which I was as I have call logs for every month I called to check 2weeks back they even made me change my password. If my unit was faulty as I believe it's the company that has to see that first and check with me if the car is safe. As they were always debiting everymonth which means they can see that the unit is working why will u debit an account that you see is not working?
Helpful (0)
Replies (9)0
Replies (9)
Cartrack's replyOfficial
19 Jul 2021, 12:35 Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Cartrack's reply19 Jul 2021, 12:35
Official
Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
SM
Sthembiso M's updateReviewer Update
19 Jul 2021, 14:51Thank you for the reply I will be waiting hoping for a response ASAP as I was using the car to feed my family.
SM
Sthembiso M's update19 Jul 2021, 14:51
Reviewer Update
Thank you for the reply I will be waiting hoping for a response ASAP as I was using the car to feed my family.
Cartrack's replyOfficial
20 Jul 2021, 09:30 Good day,
We appreciate your input and will investigate.
Kind regards
The Cartrack Team
We appreciate your input and will investigate.
Kind regards
The Cartrack Team
Cartrack's reply20 Jul 2021, 09:30
Official
Good day,
We appreciate your input and will investigate.
Kind regards
The Cartrack Team
We appreciate your input and will investigate.
Kind regards
The Cartrack Team
SM
Sthembiso M's updateReviewer Update
23 Jul 2021, 08:49Good day I'm doing a follow up on how long is it going to take for the investigation to be done. Because it's almost month end you guys will be debiting my account.
SM
Sthembiso M's update23 Jul 2021, 08:49
Reviewer Update
Good day I'm doing a follow up on how long is it going to take for the investigation to be done. Because it's almost month end you guys will be debiting my account.
SM
Sthembiso M's updateReviewer Update
26 Jul 2021, 09:15Good morning
As I wait for the respond from you guys.
I did mention before.I used my car to provide my family the longer you keep me waiting the longer struggle in my family increase please guys get back to me ASAP.
As I wait for the respond from you guys.
I did mention before.I used my car to provide my family the longer you keep me waiting the longer struggle in my family increase please guys get back to me ASAP.
SM
Sthembiso M's update26 Jul 2021, 09:15
Reviewer Update
Good morning
As I wait for the respond from you guys.
I did mention before.I used my car to provide my family the longer you keep me waiting the longer struggle in my family increase please guys get back to me ASAP.
As I wait for the respond from you guys.
I did mention before.I used my car to provide my family the longer you keep me waiting the longer struggle in my family increase please guys get back to me ASAP.
SM
Sthembiso M's updateReviewer Update
03 Aug 2021, 15:06I am really not happy with the service that I am paying for. I wonder if that the promise that they give to us as clients the “they will always be able to find our cars if not they will pay us R150 000” I now don’t believe them!.Your App has so many DEFECTS – can you kindly please give me a call for us to resolve this, because really clearly Your Are Not What You Say You ARE Cartrack!!!
SM
Sthembiso M's update03 Aug 2021, 15:06
Reviewer Update
I am really not happy with the service that I am paying for. I wonder if that the promise that they give to us as clients the “they will always be able to find our cars if not they will pay us R150 000” I now don’t believe them!.Your App has so many DEFECTS – can you kindly please give me a call for us to resolve this, because really clearly Your Are Not What You Say You ARE Cartrack!!!
Cartrack's replyOfficial
03 Aug 2021, 16:03Good day,
Communication was sent via email.
Kind regards
The Cartrack Team
Communication was sent via email.
Kind regards
The Cartrack Team
Cartrack's reply03 Aug 2021, 16:03
Official
Good day,
Communication was sent via email.
Kind regards
The Cartrack Team
Communication was sent via email.
Kind regards
The Cartrack Team
SM
Sthembiso M's updateReviewer Update
09 Aug 2021, 14:57Good day
Im still waiting for a feedback as I have stated I have been checking on my device I have been paying for your service. I have been updating my account what more do you need from me? I need my claim to be processed.
I have a question for you why I didn't receive any Standard notification? Harness disconnect, Main battery notification and a Standard battery notification since u know the terms and conditions can I also get an answer why I didn't get these as per your rules and regulations. I don't care how much it is but I need my claim to be processed as soon as possible as I was promised when they sold me the package.
Im still waiting for a feedback as I have stated I have been checking on my device I have been paying for your service. I have been updating my account what more do you need from me? I need my claim to be processed.
I have a question for you why I didn't receive any Standard notification? Harness disconnect, Main battery notification and a Standard battery notification since u know the terms and conditions can I also get an answer why I didn't get these as per your rules and regulations. I don't care how much it is but I need my claim to be processed as soon as possible as I was promised when they sold me the package.
SM
Sthembiso M's update09 Aug 2021, 14:57
Reviewer Update
Good day
Im still waiting for a feedback as I have stated I have been checking on my device I have been paying for your service. I have been updating my account what more do you need from me? I need my claim to be processed.
I have a question for you why I didn't receive any Standard notification? Harness disconnect, Main battery notification and a Standard battery notification since u know the terms and conditions can I also get an answer why I didn't get these as per your rules and regulations. I don't care how much it is but I need my claim to be processed as soon as possible as I was promised when they sold me the package.
Im still waiting for a feedback as I have stated I have been checking on my device I have been paying for your service. I have been updating my account what more do you need from me? I need my claim to be processed.
I have a question for you why I didn't receive any Standard notification? Harness disconnect, Main battery notification and a Standard battery notification since u know the terms and conditions can I also get an answer why I didn't get these as per your rules and regulations. I don't care how much it is but I need my claim to be processed as soon as possible as I was promised when they sold me the package.
SM
Sthembiso M's updateReviewer Update
09 Aug 2021, 14:58Which communication was sent via email?
SM
Sthembiso M's update09 Aug 2021, 14:58
Reviewer Update
Which communication was sent via email?