******** Charges After Contract Cancellation

I phoned on 25 August 2025 to cancel the contract, due to the fact the vehicle has been sold, I was advised that there is a 20 days’ notice period for cancellation the cancellation date will be 20 September 2025 and the cancellation fee I need to pay is R2650,00 of which I made an arrangement to pay it off via EFT on 08 September. And then to my surprise this morning they went a debit my account R935,00 without notification, and what is this amount for, because they have not yet cancel the contract. Spoke to supervisor Laurenzo who agreed that this was not supposed to happen because they have not yet cancelled the contract, they just decided to put a Naedo tracking for the payment that is not yet due. Despite all of this I settled the balance of R1,715.00 on 08 September 2025.

On the 22 September I received an email from Zandile April thanking me for my payment and confirming that my account is now cancelled, it also stated that I owe them R59,00 for resubmission fee the charge relates to returned debit order. There was never a return debit order on my account, who asked them to put a Naedo tracking for the payment that was not yet due. I phoned again today spoke to Sibusiso Thwala who hanged up on me. Phoned again spoke to Keisha requested for team leader spoke to AIDA LELAKE who informed me the manager MUSA NYATHI he’s in the meeting will call me back, I have not received the call is now 16:31. I WANT THIS R59,00 CLEARED OFF MY NAME, I DON’T OWE Cartrack.

To think that I wanted to install your device on my New Car.