Charged for service not delivered – no communication, no resolution

I have been a loyal Cartrack client for years and have also supported them through our family business, which has done approximately 50 fitments per month. Unfortunately, my recent experience has been extremely disappointing.

A month ago, I requested a migration to a dual view camera. I was immediately contacted to pay the once-off fee, which I did the same day. Only after payment, when I followed up myself, I was told there is no stock available and no timeframe for installation could be provided.

Despite this: • I have still not received the camera • No installation date has been confirmed • No one has contacted me, despite multiple “escalations” • I was debited for the monthly subscription for the camera I do not have

This means I am being billed for a service that has not been delivered.

To make matters worse, I was previously double debited, which I had to dispute through my bank, negatively affecting my credit profile.

I have sent multiple emails and formal demands, yet I keep receiving the same generic responses with no actual action taken. No refund has been processed, no installation has been scheduled, and no accountability has been shown.

At this point, this is not just poor service — it is completely unacceptable business practice to take payment for a product/service that is not provided.

I would strongly caution others and expect immediate intervention and resolution from Cartrack.