NS
Nelson S
1 reviews | Active since Sept 2024
28 Sept 2024, 09:46
Charged for checking if the device work
I was called by the operators saying they need to do check up or service on the device after I was hijacked to check if it wasn't tempered with and agreed for them to do it. And the technician came and checked the device and all was good. Now I get a call saying I'm arrears as they billed me for the technician ans i was not told that I need to pay for the checking the device. If I was informed then I was decide if I agree or not depending on my budget. This is such a foresight from them and I'm not happy at all.
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Replies (1)Cartrack's replyOfficial
30 Sept 2024, 07:06Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,
Cartrack's reply30 Sept 2024, 07:06
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,
