CHANGE OF BANKING DETAILS DECLINED

11 February 2025 around 12h50 called in to change banking details from STD bank to Tyme Bank as my previous account was hacked. Spoke to a consultant in the general department where I was told that they cannot change my details because their system does not allow Tyme Bank. I then suggested I pay in cash on a monthly basis through a bank deposit, I was told I will have to pay 3 months in advance for me to become a cash paying customer. Where in hell does one have extra funds floating for these companies? There is a reason why we settle for monthly contributions.

When I told them that I will then have to cancel because they are unable to help me, I get told that I will be charged a cancellation fee because I supposedly have a 3 year contract with them. This contract thing was never communicated as my insurer where the ones that had me take this tracking device in order for my car to be covered.

Whose fault is it then that their system does not take Tyme Bank? The first consultant I spoke to had the nerve to even tell me that I should open up another bank account in order for them to debit, the nerve she had. Her name was Nonhlanhla.

As for the consultant in the cancellation department Ntombizodwa C, she needs further training on how to deal with customers who are being forced in situations of cancelling. She was not even scared to make remarks while on the phone with me. Her attitude stunk. When I asked to get her Supervisor's email address she told she cannot give it to me, I then asked her to copy me in the email she is sending to her supervisor she rudely told me she cannot copy me in internal emails, like ***, this an email concerning my issue as she couldn't give me not even a reference number for my call.

Cartrack, needs to take note that situations happen and that in most cases situations push us to changing such information as our bank details. They really need to get with the program.

At 13h21 I received a text message with their bank details only because I told Livandre S who is Ntombizodwa's supervisor that I am giving him 24 hours to get me a solution.

I will only pay them every month on my usual debit date, they should not expect any early payments.