MM
Malan M

1 reviews | Active since Sept 2024

12 Nov 2024, 09:55

Catrack insurance "foefie"

Still have not received the R150k insurance I paid for every month. Did not did not 90day test. My new car was ****** and Cartrack could not find it as their tracker was disables within 150 from where the car was ******. Cartrack plays a game where they dont tell you about the 90day checkin, that you call them to ask if their tracker is still working even thou they do check it themselfs and you can see it working on your app, you still have to call them to see if it works. So after you do not checkin every 90 days, YOU LOSE YOUR INSURANCE AND WILL NOT GET R150k, but they will continue to deduct your premium knowing that they will not have to pay the the R150k. They dont call you to say you missed your checkin no they just let it slide and smile. This is the stupid rule:

10.1.3. It is the responsibility of the Client to: 10.1.3.4. Contact Cartrack every calendar quarter to test the Unit, notwithstanding any system generated or courtesy testing undertaken by Cartrack. If notified by Cartrack that the Unit is faulty, the Client must make the Vehicle available for inspection within 3 (three) working days; You did not test your unit quarterly. And the result no pay out even if you paid for it. It is like having to call your live insurer every three months to confirm you are still alive. So when you claim they through the small print at you. THEY DO NOT INFORM YOU OF THIS RULE. They wait for your 90 days and they take no further responsibility you are out BUT THEY TOOK YOUR MONEY

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Replies (1)
Cartrack
Cartrack's reply12 Nov 2024, 10:10
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team