GJ
Gerhard J

1 reviews | Active since Jan 2015

31 Dec 2024, 10:24

Catrack has NO SERVICE

I sold my old vehicle and bought a new one.

I advised Cartrack and they said they will co.e back to me. After a few days I called again. We scheduled a day to fit a device in the new car.

An hour before fitment I was called. I greated heard the gentleman talk to other people and called was ended from their side. I called back no answer. Calling the customer care to hear they canceled my firment due to could not get hold of me.

Since then I have continually tried getti g a response.

Today Hope assisted me and **** sayi g a teamleader will assisit. This gentleman kept me on hold for 9 min call was ended.

I now hold Cartrack responsible for any loss I may have if the vehicle is ****** or damaged.

0
Replies (1)
Cartrack
Cartrack's reply31 Dec 2024, 10:32
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team