CAR(un)TRACK(able)

I had car truck installed in my vehicle which I have been paying for for about 2 months already once I finished installation they told me to wait 20 minutes and then log onto the app open logging onto the app I discovered that the car truck is not tracking when I phoned them the following week several times they transferred me to the people in the correct department and then the phone would just cut off each and every time they informed me that they will only be able to assist me with a technician the following week so I am basically paying for a service that is not functioning at all because if they ***** my vehicle right now there will be no way for me or car track to find it this is truly unacceptable car track please fix your s*** and answer yourclients calls