Car"TRICK or Cartrack?

After being a loyal Cartrack customer for over 5 years, I recently upgraded to a new car and, of course, turned to them again for the tracking unit I needed for insurance purposes. I had always had a positive experience with Cartrack in the past, so I felt confident sticking with them. However, this latest experience has completely soured my opinion of the company.

The installation of the new unit went smoothly, but there was a strange and unsettling issue: the installer decided to take my in-car lighter without any explanation. He also mentioned leaving something behind in my car during the installation, which I still haven’t found. I have no idea what he meant by that, and it feels like an unnecessary intrusion.

Then, about two weeks later, I got a call from Cartrack informing me that my car's battery was low and asking if I’d left my lights on. This call, though, seemed like nothing more than a tactic to upsell additional services. The agent went on and on about their roadside assistance, but failed to mention that there would be an extra charge for this service or that it would require an additional installation. As all calls are recorded, they’re obviously aware of what was said.

The worst part came the next day when I received a debit mandate for over double the price I was originally quoted for the Cartrack unit. I immediately called Cartrack to complain, only to be told I’d need to pay a R57 admin fee to disable the service. This was not only frustrating but also highly unprofessional. I was promised a call and email from a manager to discuss the issue, but days later, I’ve still heard nothing.

To top it all off, the customer service representative had the nerve to ask if I’d recommend Cartrack to anyone else. Honestly, I wouldn’t recommend them to my worst enemy. I feel like I've been misled, taken advantage of, and treated with complete disregard.

It’s really disappointing to see a company I once trusted act in such a ********* manner. How many other customers have been ******* like this? I certainly won't be returning to Cartrack after this experience, and I strongly advise others to be cautious when dealing with them.