Cartrak - Refund - No Service

On 25 July 2018 - Cartrack debited my account TWICE and since 26 July 2018 I am battling to receive a refund of the amount debited. On 26 July 2018 I was told that the money will be refunded on 14 August 2018. On 16 August 2018 I was told the money would be refunded 21 August 2018. On 22 August 2018 I am told that a refund takes 40 WORKING DAYS. This is unacceptable. Cartrack made a mistake by debiting my account twice - there is no arrears on my account - no reason for cartrack to have debited me twice. I have to be patient and wait 40 working days for my money . Cartrack placed me in a position of not being able to meet all my commitments.

Yes, I can go to the bank and pay a penalty fee for the money to be refunded immediately but I really did not think that Cartrack's customer service is this bad. Be sure to note that once my contract with Cartack expires I will be cancelling your services. This is not the first time I experienced problems with Cartrack but this is the cherry on the cake.