CARTRACKS WORST AFTERSALES EXPERIENCE

I have been having the worst experience from Cartrack EVER!! I have been with Cartrack for probably a good 5 years or so, and now have four units with Cartrack. I have one unit that malfunctioned in November 2024 and have since tried contacting them to have it fixed. Although the driver of the vehicle scheduled an appointment more than once, and I myself have tried to have this issue resolved from my side, numerous time, Cartrack states i only phoned them once in November, although I have a full call report showing how many times I have Contacted them. I have even now gone as far as to request for their manager to contact me, but with no success, has anyone contacted me back till date 22/01/2025, everytime i just receive an sms to schedule an appointment. The consultants just transfers me to one another and back and fourth the whole time, and when you get inpatient or irritated they have the audacity to argue with you and tell you that you are rude. I have even requested to cancel my units with them more than a week ago, and up until now, NOT A SINGLE PERSON CONTACTED ME ! CARTRACK IS SURELY ONE OF THE WORST TRACKER COMPANIES IN THE COUNTRY. I strongly advise anyone considering Cartrack to rather make use of another company, or just do a proper investigation beforehand, ESPECIALLY REGARDING AFTERSALES SERVICES. Cartrack might be quick to do installations (bacause its another contrack/money for them) but when it comes to aftersales service, you can expect them to not have any.