RW
Rob W

1 reviews | Active since Nov 2024

10 Nov 2024, 06:03

Cartrack’s terrible call centre

Cartrack service sucks! They make you hang on for over 10 minutes, playing an endless marketing tape, explaining their services and how good they are. What *******! Then the untrained employee can’t decide if you are a private or corporate client? How do I know? I don’t work for Cartrack, TG. Why don’t they just ask for your cell number or vehicle registration instead of ID number or company name. Wake up and get a life, together with proper training. After three phone calls, much frustration and wasting more than 20 minutes, I finally extracted the information I called about Rating out of 10 for Cartrack? About 1 Only because I’m feeling generous. Would I recommend Cartrack to friends, family and clients? Only the ones I hate. Rob

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Replies (1)
Cartrack
Cartrack's reply11 Nov 2024, 07:26
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team