Cartrack’s service is appalling!!!!!

Cartrack service is appalling!!!! One star is still far too much!!!!! For over a week we have tried to get an installation on a new vehicle. What a total frustration it has been! Shunted from pillar to post, back and forth, no definite answers, all the promises only to be again shunted from pillar to post. Wonder if between the call centre and the scheduling department they know what they are doing. Because of the continuous back and forth with no finality on a definite installation date we have cancelled the contract. But oh wait! Because of Cartrack’s ineffectiveness and incompetence they have the audacity to bill us a cancellation fee of R2,600. Sorry, but how can you expect to bill a cancellation fee when Cartrack cannot fulfil the requirements! How is it that another company can install within an hour of notification but Cartrack can’t!!!!!