1 reviews | Active since Oct 2021
Cartrack's Poor service... So disappointing
So apparently Cartrack, had offered me very very poor service. They've set me an appointment for my car track device upgrade and they did not give me the address to get there. I called them more than 5 times also sending emails but no one came back to me whilst I have paid them their once-off fee.
I missed the appointment set for Saturday the 09th of October. On their terms and conditions, they have what they call a "NO SHOW charge of R600" if an appointment is set and the client doesn't show up then they must pay R600...
In my case, I was ready to go see the technician, I had to cancel my plans so that I can attend this appointment specifically, but due to no address or directions received from them, I couldn't go. So when I called them explaining how I've missed the appointment and that I want them to me R600 because they've failed to send me the address, all the departments are giving me the runaround, Customer Care, Accounts department, and Scheduling department. None of them was able to assist.
I had to even end the contract at least not for the R600 but for incompetence. When I called them initially I couldn't get hold of them and I thought to myself what if I was calling to ask them to track a ****** car. Car Track company must be reachable at all times. Staff members must be trained not to argue with clients or lie to justify the situation even when I say I have proof.
My phone also records calls as I've had a bad experience with other suppliers before.
Since well I can't have this upgrade, It means I have lost a great deal with Miway Insurance.
Hope Cartrack is happy now.
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for coming back to me. I will wait to hear from you.
Thank you for coming back to me. I will wait to hear from you.
We will be in contact shortly.
Kind regards
The Cartrack Team
We will be in contact shortly.
Kind regards
The Cartrack Team
As I have already requested termination of the contract, your customer service sent me the below email (Bold text) with costs that come with the termination. I know very well that I agreed to the terms but I do not pay your company a cent.
My customer's rights are being violated here and you still want money from me? That will never happen.
Please assist to communicate with your customer service, to terminate my contract... also ask your scheduling department to book me for the device removal at the same time I was going to get an upgrade.
Please kindly find attached the cancellation form to be completed and send it back to me for immediate assistance. Please be advised that you are on a 36 months Rental contract that has not yet reached its maturity date your contract started on 2020/10/05 and will mature on 2023-10-05 there is therefore an early cancellation fee of R1912,68 Please note alternatively we can assist you with de/re installation procedure that is when we take out the unit from the old vehicle and we install it on a new vehicle and that will cost R870.00 or if you have sold the vehicle you can do a change of ownership where the new owner will take over the contract and that procedure cost R350.00.
I will wait to hear from you.
Thank you
As I have already requested termination of the contract, your customer service sent me the below email (Bold text) with costs that come with the termination. I know very well that I agreed to the terms but I do not pay your company a cent.
My customer's rights are being violated here and you still want money from me? That will never happen.
Please assist to communicate with your customer service, to terminate my contract... also ask your scheduling department to book me for the device removal at the same time I was going to get an upgrade.
Please kindly find attached the cancellation form to be completed and send it back to me for immediate assistance. Please be advised that you are on a 36 months Rental contract that has not yet reached its maturity date your contract started on 2020/10/05 and will mature on 2023-10-05 there is therefore an early cancellation fee of R1912,68 Please note alternatively we can assist you with de/re installation procedure that is when we take out the unit from the old vehicle and we install it on a new vehicle and that will cost R870.00 or if you have sold the vehicle you can do a change of ownership where the new owner will take over the contract and that procedure cost R350.00.
I will wait to hear from you.
Thank you