CARTRACK'S PATHETIC SERVICE!!!!!!!!!!!!!!!!!!!

My fiancé went to work on 24 February 2021 and arrived there at about 17:35. He asked me to activate the Carwatch after his arrival at work. I couldn't activate it as it showed that the vechile's ignition was still on. I have tried until about 23:00 that night and was still strugling to activate the Carwatch. I have also phoned the Control Room and explained to them that my fiancé was working nightshift and we are struggling to activate the Carwatch and that the vechile is now standing in the parking bay without the Carwatch being activated. I have also mentioned that the vechile is parked but the ignition shows on. I was then told that the Fleet Department will make contact and also send me a sms. Sometime during the night, after 23:00, my fiancé was only then able to activate the Carwatch. No one from the Fleet Department contacted me. On 25 February 2021 my fiancé again went to work and arrived at about the same time as the previous day. Again he requested me to activate the Carwatch and again I had the same problem. This time the Carwatch could be activated just before or after 19:00. Much earlier than the previous night. I have send them a message on Messenger and no one contacted me. I then went onto their App and rated them 1 star. On 26 February 2021 I was requested through the App to send my contact details to *** so that Cartrack can contact me regarding my issue. A ticket was then created (***). Later the same day Karabo phoned me and I explained the situation and he said that he can see that the unit is faulty and he will arrange for a technician to come out and replace the unit at no cost. I asked him to schedule it for Monday as my fiancé was working nightshift over the weekend. It was then scheduled for Monday 01 March 2021 and he said that the technician will phone me to confirm a time and the address. On Monday at about 10:30 I phoned Cartrack because it was already late in the morning and I haven't heard anything from the technician. I was then put through from the Control Room, to the Fleet Department and then to Repairs and Scheduling and according to them all no booking was made for that day. The one person I spoke to told me there is only a delay on the App. The others told me there is nothing wrong. I have spoken to so many people on that day and was send from pilar to post without getting to the bottom of this. I was told that an e-mail will be send (I don't know to who) and they will contact me. Needles to say no one contacted me. I then told them that I don't want this unit in my car anymore and they must sort this issue out. I think on Tuesday or Wednesday an Indian lady from their Scheduling Department contacted me at about 16:48. She said that there is nothing wrong with the unit and that they have only rebooted the unit and that we must only activate the Carwatch after 30 minutes when the vechile was parked that evening. I also told her that we get random alert calls from Cartrack but then the vechile is parked and the Carwatch is activated. I also told her that we have bought a brand new battery for the vechile and that is not the problem. She said we must activate Carwatch as instructed and she will phone me back the next day to hear if the problem was resolved. I have just ended the call with her when my fiancé phoned me and said he received an alert at 16:51. I tried to phone the Scheduling Department to speak to the lady but there was no answer. My fiancé arrived home from work after about 18:15 and at 19:00 we activated the Carwatch. We had no problems until this evening (06 March 2021) when my fiancé again arrived at work at 17:42 and asked me to activate the Carwatch. Same story, ignition showed on and I was only able to activate the Carwatch at about 18:24. Clearly there is something wrong. I am paying for a service each month and for piece of mind that my vechile is safe. Now we must struggle to activate the Carwatch when my fiancé is at work, working 12 hour shifts, and not able to go out time and again to watch over the vechile. That is why we are paying Cartrack to use their service and their App to make sure that the vechile is safe and to know that we will be informed of any alerts. The second issue is that I have spoken to so many people in different departments and not one of them was able to help me. I must say that after our experience to just sort the Carwatch out, I don't think that we can rely on Cartrack for any emergency situations. I am utterly dissatisfied with their service.