CarTrack's Incompetence

On the 24 August 2019 my wifes car plate no BH98FZGP was taken for service by myself .The battery was removed during the servicing process and logically one would expect that the tracking çompany would call the person who took the contract and if they cant get hold of that person they call the 1st next of Kin whiçh is me this case.I did not receive a call and I called with cell phone no *** and relayed my concern to the 1st uninterested agent who subsequently dropped my call. I called again and the second urgent who sounded agited told me they cannot help since I was not the one who signed up for the contract and not sure that Im who I say Iam-husband.At this time you want to tell me Cartrack does not have a way of veryfying by asking relevant security questions? I then called my wife later one and she said she had received one missed call from car track -Really now !!! one call and the matter is just left like that? What if she was really in trouble and nobody bothered to check with me if she was ok or not?If u serious about customers service check incoming call records i.e. my number,listen to the conversation recordings and then then ask if that is service excellence or not.My experience has been shocking from the beginning i.e. Technicians has been dispatched coupler times to my yard i.e. 1st for Installation, 2nd time signal issues, 3rd time signal issues which the engine management light to come up when they left whiçh was not there when they started (Check my comnent at the bottom of the last job card for that)The wire to the panic button is routed in such a way that is clearly visible when one enteres the car and the panic button was falling off until I super glued it myself. With all the above said how should I trust that you will protect my family or recover the vehicle if your techies just fail to do basic things right the 1st time around?