Cartrack's horrible service and agents

There was arrangement done with Cartrack that a unit needs to be de-installed and re-installed on another vehicle.

I spoke to the 1st lady on the 13 March who confirmed they got an invoice on the 12th March. My request was simple to her, once you guys have done moved the tracking unit you can debit my account or send account details for me to make the payment. she confirmed she made a note of our converstion.

on the very same day I get another call from another gentlemen tell me about the invoice that needs to be paid. I told him about the arrangements, Now today 14th March, not even 12pm, I am sitting on my 3rd call, and the ladies are very rude, saying I owe them.

I called customer service and spoke to the Supervisor and we aligned that yes the proceedings will be paid post the job completion, guess what, another call from accounts department wanting their money.

The service is not even rendered yet, the accounts department is already harassing me.

The Agents at Cartrack have no telephone etiquettes, no reasoning capacity, sound like a broken record, it's even better to deal with a machine than the humans at Cartrack. Their service pathetic, don't even listen despite explaining to the agent that called that listen I've been through this and I am not gonna repeat myself.

Cartrack needs to take their Team leaders to a proper training cause they even refused to give me the Ombusdman's numbers because she couldn't resolve my complaint.

When you call, their manager is never available to speak to customers and I repeat this over and over again. They work on stupid system that puts your call back onto the line after they put you on hold for a few minutes, just for you to explain the story again to another agent who has no cooking clue that you've been through their security check.

The Customer service consultants cannot speak properly on the line, they will leave your call until the system automatically transfers you back to the line. No notes on the system of the previous consultant that spoke to you, then you repeat yourself over and over again. pathetic and *********** service from this company