Cartrack…I don’t think this is fair!

On Friday I requesed Cartrack for a quote. They phoned me and started the process to fit 3 car track devices. Made an oppointment to fit it for Saterday morning. Then the nightmare started. One of our cars was previously fitted with a cartrack device. I told cartrack that I don’t want a change of ownership, I want a new device installed. On Saterday client services told me they have to phone the previous owner, I held the line while she phoned.She came back saying the previous owner was busy she will phone him back. She stated that it will take 3 days before they can fit the new tracker. Sunday, Cartrack phoned me again. Spoke to another lady…she also had to phone the previous owner. He told her he is not cancelling his service with tracker. I have no knowledge of who the previous owner is. I told the lady again we do not want to do a change of ownership, cartrack must install a R99 device in the car. She informed me I must send through the natis document. Which I did on Monday morning. Again another lady phoned on Monday. Explaining the same situation to me. I told her what I told the previous ladies. Again the previous owner was phoned. Today I phoned client services. The lady that I spoke to said that the owner must be phoned 3 days in a row by the same person before they can force a cancellation. Really? So now I must wait till Thursday before they can fit the tracker? The vehicle that needs the tracker travels daily. If it gets ****** the insurance will not pay out because the tracker is not fitted.This whole situation is not by default by me…why can’t cartrack just fit the tracking device? They have all our documentation? Please assist Cartrack…how long must I wait? You were quick to get my banking details and will deduct the first payment next week…for a cartrack system that will not be fitted before the first installment. Dont think that is fair. The other two cars was fitted with their cartrack systems. Please assist!!!!!!!!