Cartrackers Appalling Service

This company is useless, would not recommend them at all. I got someone to do Uber with my car and I use the tracker to see where it is. The tracker does not work, you can see the car on it but it doesn’t update the location or show you when the car moves. They keep saying they reboot the tracker and application but there are no results that show that they have . My car has been on the M2 freeway for the past 5 hours and the Cartracker has not called me to ask why the car is in one place and when I called them to ask what’s happening, Andre from the recovery unite said they can’t help me because my car has to have been hijacked or ****** for them to track it and dropped the call while we were speaking . What about preventing that from happening??? I called again the next day and spoke to someone else who told me that I need to speak to the same rude and unprofessional Andre stating that he won’t go back and forth with me because he’s not going to help me regardless of his colleague being rude. Cartracker consultants are unprofessional and not helpful at all, I’ve paid for months without needing their help and when I finally do need they don’t show up