Cartracker - not a recommendation

May this year, I called Cartracker to attempt to see if my cartracker is working effectively ( was installed 2021). I spoke to the agent and ask to yelled her to me where my car was located. I was told it was in an "unknown road" I told her that highly impossible and to check again. It took me nearly over 10 mins with my own airtime for her to give me the correct road. An this when I informed the agent the car is right infront of me at my home address, this when I requested to speak to her supervisor as crime happen so quickly in south africa and to get a service like this, i wasnt happy. This is when i disclosed that my vehicle was right infront of me on my property , in a popular road thay never gets confused as an unknow road without an apology an excuse made that the agent was training. I left the situation should been a red flag to change services.

Fasttrack week of 20th August , I recieved call from an agent informed me of car warranty tracker expired , and to activate a recovery that will come with it. I did not clearly hear in full an was told this mount R405 will be deducted when infact was my monthly installment of R228 and R405 admin= R631 was deducted !! When I enquired an requested a refund of R405. My WhatsApp and emails from the 27th August throughtout the weekand were ignored, i didnt recieve a ticket number to date ( 1 September ). I then got a rude email attached with voice call that doesn't allow me audio access an been told enquiry closed assuming they don't intend to refund the R405 difference. Don't be fool by the way agents pose you an expiration of your vehicle car tracker. I am in process of upgrading my vehicle end of this month and definitely canceling with CARTRACKER! I don't encourage any one to do business with this company an looking forward to customer service an business with another provider.