CARTRACKER - NO SERVICE!!!

Absolutely horrifying "service" from Cartrack Vanderbijlpark branch! If you can actually call it a "service" as there isn't any service from them! They are more than happy to put a tracker in your vehicle but when your contract is over & you need to remove it - that's another battle on its own! You have 2 x choices: Pay R600 call out fee for a technician to come and remove it ( Yup! R600 !!!!) OR go to a branch as nearby as possible to have it removed " cost free" …. well, it has cost me more than R300 airtime to keep on calling them to make an appointment to have it removed & their reply: " we will call you back " - 8 PHONE CALLS TO THEM / 0 PHONE CALLS RETURNED! 1. YOU HAVE TO PHONE THEIR HEAD OFFICE - *** who then transfers you to a branch as you simply cannot call them directly...why?! *** , I have tried & their response? This is our policy... Okay ... please have your policy reviewed to insert some kind of customer service as well. Utterly disgusting! Monday 08.11.2021 I spoke to Isaac 4 x times & the reply from him was : "Sorry, the lady making bookings is in a stock take - she will phone you back " - guess what, she didn't! On Tuesday I phoned 2 x times again... no call back, on wednesday...another 2 x phone calls... the reply from the lady: " We will call you back with a possible date" - SUPRISE! Its the 15th today & NO CALL BACK! It It doesn't matter how many times I have advised that my Insurance moved to Discovery & they have their own tracker thus I WILL NOT REACTIVATE THE CARTRACKER AGAIN - they just dont phone back. Simple as that. DO NOT USE CARTRACKER AS YOU WILL NEVER BE ABLE TO MOVE AWAY FROM THEM!