cartracker gave me an unfair treatment

I am writing to formally lodge a complaint regarding the service agreement I entered into with your company on 10 may 2025. The contract number is ***.

Under this agreement, I was promised that I would receive a dual dash camera. At the time of signing, I expressly requested that the equivalent value be provided to me in cash instead of the dash-cam, and I was assured that this option would be accommodated.

It has now been six months since the contract was signed and despite my repeated communications, this matter has still not been resolved:

The cash alternative I requested was never paid or arranged.

I have not been provided with a satisfactory explanation or timeline for resolution.

This situation constitutes a breach of the contract as well as failing to provide the service I agreed to. I hereby request the following:

A copy of the contract you have on file showing the dash-cam vs cash option and any amendments made.

A detailed explanation for the delay and why the cash option (or dash-cam) has not been arranged.

Immediate resolution of this matter either the cash payment must be made to me, or the dash-cam must be delivered, within 14 business days from the date of this email.

If no satisfactory resolution is reached in that timeframe, I will escalate by lodging a formal complaint via HelloPeter and with the relevant consumer-protection authorities.

I trust that your company will treat this matter with urgency. Please respond to this email confirming receipt and your proposed action plan.