Cartrack....Disgusting Service

I signed up for a car tracking device and went through the process with a wonderful,helpful and professional sales assistant.My problems started the very next day when I got a call from a Sooo called senior consultant who wanted to advise me more about the package but his only intention was to upgrade me and suck more money out of me.It was only during this conversation that I get told about,call logs,trip sheets and all but it comes at an additional price.Firstly saying to me you are a senior consultant,which means your junior is not capable of doing his job properly,he needs supervision....But anyway I make a booking 2 days in advance for my tracking device to be fitted.I was given an open ended appointment from 10 to 16h00 and I made myself and the vehicle available on the said day.Tgeir policy is if you as the customer do cancel the appointment before 24 hours you will become liable for a call out fee.So I waited and waited but no contact from anyone from cartrack on the said day.So I called their head office to find out what time I was scheduled for a fitting.At 15h16 I called their contact centre to find out what time their technical staff will come,held on the phone for 15 minutes only to be cut off....and their policy is if the customer does not cancel an appointment 24 hours before fitting the client will be liable for a call out fee.My entire day wasted.Called the call centre again only to be told a technician has not been allocated to my job and this is no fault of theirs as it is system generated...My entire day wasted.I would hate to think if I needed their services urgently what poor and pathetic service I would receive from cartrack...They just don't care about customers,always shifting blame....Personally cartrack u guys need to wake up and get real...I will not and don't recommend cartrack to anyone as their service sucks...Please guys don't use cartrack you will only be disappointed find another service provider who is more reliable and puts customer service top of mind.... Absolutely disgusted.