Cartrack you SUCK!!!!!

Service is beyond ****.... below mu arguments and complaints

Hi Lerato & Charles,

Thanks for both your mails.

So a few things to point out here, as I believe you are NOT understanding me very clearly.

1. Point of sale - I was promised to be sent the contract, which was never done until now. I was not advised of the prorata amount as mentioned in my previous emails. In the recording, the salesman explains I can download footage; he never sated I must request footage. Perhaps I am an idiot!!!! and noting was stated About 5 minutes of footage that can only be downloaded.

2. Installation - I had to call and arrange myself that he come and do the install as nobody called me back. The technician was spot on, and I had NO issues with him. He explained what he could, and that was it. (Keep in mind that it was also never stated at point of sale that I would have to go and have my airbag reset because German vehicles throw out error codes after the install.).

3. Client feedback call - We have seemed to not touch on this; please provide the call recording for this too. This person sealed the deal. Gave the impression that I am wasting her time, and she is late for lunch. So I ended the call. I wonder what she did with the complaint I gave her??

Your email sounds like there is nothing to apologise for and it also sounds like you did not take the time to read my mails and listen to the recordings.

And no, nothing is in order!!!!!! Justin