Cartrack you can't bill without providing a service

I am extremely disappointed and frustrated about the ongoing issue regarding the tracker that was meant to be transferred from my previous vehicle (which was involved in an accident in 2024) to my new vehicle.

I was informed that the tracker from the previous car would be removed and installed in my current vehicle. However, this has still not happened despite several attempts on my side to arrange an installation.

Money has continued to be deducted from my account (for almost 2 years), which I initially assumed was for the installation of a new tracker (approximately R800). However, the technician who was scheduled to install the tracker never arrived. I have contacted Cartrack multiple times and tried to arrange suitable dates, yet the installation has still not taken place.

The matter was even escalated to the Office of the CEO, and I was advised that someone would address the issue. Unfortunately, this also did not result in the tracker being installed. I've now referred this matter to the ombudman.

In December last year, another installation was scheduled. The technician never contacted me, and no installation took place. I have now been informed that according to your system a technician came out, which is simply not correct. No one called me and no proof has been provided.

At this point, I cannot continue paying for a service that I am not receiving. Well I've now stopped!

What I require from Cartrack is the following:

1. Immediate installation of the tracker in my current vehicle. 2. A review of all charges deducted while the tracker was not installed. 3. A refund or credit for any period where I was billed without receiving the service.

Please treat this matter as urgent. I would appreciate a clear resolution and confirmed installation date as soon as possible.