Cartrack Wrongfully Blacklisted My Dad & all the said was sorry !

I’m absolutely disgusted by how Cartrack has treated my elderly father.

He was wrongfully blacklisted even after paying the termination fee THEY told him was outstanding. After making the payment via EFT (R2500 in total), they continued debiting him and now have the audacity to say there’s another R200 owed. What kind of **** is this?

They’re now saying he must pay R1800 to uplift the blacklist — which they incorrectly app**** in the first place. We received a generic apology letter, but no explanation, no accountability, and certainly no confirmation that his name is cleared at the credit bureau.

To make it worse — calls keep getting dropped, team leaders lie and say they’re supervisors, and no one ever calls back. It honestly feels like they target elderly people who won’t fight back. But not this time.

We demand: • A full refund of the R2500 • The R200 written off • A proper letter confirming what went wrong • A letter from the credit bureau showing his name is 100% cleared

Cartrack — this is beyond poor service. This is ********* and feels *******.

I spoke to Lesego Morua who said she’s the supervisor and didn’t bother calling me even when I cut holding for an hour.

I spoke to Elizabeth who was not helpful to say the least

I spoke to Bpaballo Mogomostsi who is the manager in debtors to promise to call me by cob today and like everything promise made by car track he hasn’t !

This is beyond pathetic service …..