Cartrack - worst service provider in the industry

On 21 Feb 2023 I had a vehicle accident, for insurance claim I required proof that I was driving slower than the speed limit and requested a trip replay. I received the trip replay, which reflected my car was moving at 0km p/hour. I called the call centre and they confirmed the unit was faulty, I requested a call back to log repair and had radio silence until now.

19 Feb 2025 I had an incident which I required another trip replay, for a suspected malicious incident, which required a front windshield replacement. On 20 Feb 2025 I called Cartrack call centre for this report and the consultant advised that this unit is outdated and required an upgrade… the last time the tracking unit reported was 16 July 2023.

So with this information the timeline confirms that I had no tracking for four months short of two years (confirmed by cc agent, though I suspect it was much longer) for which I’ve been paying for it respectively.

I requested a call back for reimbur*****t and enquiry for what needs to be done… again to be met with radio silence.

Worse service and u reliable - to think I selected Cartrack for safety, security and peace of mind to which I have none of, but still end up paying for the equivalent of not having a tracking unit.

Worst customer experience ever received!