EB
Edward B
1 reviews | Active since Jun 2019
17 May 2022, 17:14
CarTrack Worst Service Provider
Worst customer service ever.
Needed to request a de- and re-installation for a vehicle that was sold prior to the 36 month window.
We are currently on day 6 of me having to hire a vehicle because I can't receive a confirmation of cover from my insurance without the tracking unit and without this I can't finalise the finance of the new vehicle.
Excuses, excuses, excuses. Fed up!! If I knew it would be such a mission I would've just paid the remainder of the 36 month window and I would've saved money!!
No one is helping me at all.
Who will be compensating me?
Worst service provider and absolutely *********** staff.
If this is how they conduct business I will not be surprised that when it comes to recovery I would be better off without them.
Helpful (0)
Replies (3)0
Replies (3)
Cartrack's replyOfficial
17 May 2022, 17:47 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Cartrack's reply17 May 2022, 17:47
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
EB
Edward B's updateReviewer Update
18 May 2022, 11:12Still no response and/or feedback from the Cartrack team. Now I'm the one who is confident that this won't be resolved. Had to phone again this morning were a manager Darius said he would get back to me regarding this situation. Nothing.
EB
Edward B's update18 May 2022, 11:12
Reviewer Update
Still no response and/or feedback from the Cartrack team. Now I'm the one who is confident that this won't be resolved. Had to phone again this morning were a manager Darius said he would get back to me regarding this situation. Nothing.
EB
Edward B's updateReviewer Update
22 Jun 2022, 10:57 Worst customer service ever.
Needed to request a de- and re-installation for a vehicle that was sold prior to the 36 month window.
We are currently on day 6 of me having to hire a vehicle because I can't receive a confirmation of cover from my insurance without the tracking unit and without this I can't finalise the finance of the new vehicle.
Excuses, excuses, excuses. Fed up!! If I knew it would be such a mission I would've just paid the remainder of the 36 month window and I would've saved money!!
No one is helping me at all.
Who will be compensating me?
Worst service provider and absolutely *********** staff.
If this is how they conduct business I will not be surprised that when it comes to recovery I would be better off without them.
Still no response and/or feedback from the Cartrack team. Now I'm the one who is confident that this won't be resolved. Had to phone again this morning were a manager Darius said he would get back to me regarding this situation. Nothing.
Needed to request a de- and re-installation for a vehicle that was sold prior to the 36 month window.
We are currently on day 6 of me having to hire a vehicle because I can't receive a confirmation of cover from my insurance without the tracking unit and without this I can't finalise the finance of the new vehicle.
Excuses, excuses, excuses. Fed up!! If I knew it would be such a mission I would've just paid the remainder of the 36 month window and I would've saved money!!
No one is helping me at all.
Who will be compensating me?
Worst service provider and absolutely *********** staff.
If this is how they conduct business I will not be surprised that when it comes to recovery I would be better off without them.
Still no response and/or feedback from the Cartrack team. Now I'm the one who is confident that this won't be resolved. Had to phone again this morning were a manager Darius said he would get back to me regarding this situation. Nothing.
EB
Edward B's update22 Jun 2022, 10:57
Reviewer Update
Worst customer service ever.
Needed to request a de- and re-installation for a vehicle that was sold prior to the 36 month window.
We are currently on day 6 of me having to hire a vehicle because I can't receive a confirmation of cover from my insurance without the tracking unit and without this I can't finalise the finance of the new vehicle.
Excuses, excuses, excuses. Fed up!! If I knew it would be such a mission I would've just paid the remainder of the 36 month window and I would've saved money!!
No one is helping me at all.
Who will be compensating me?
Worst service provider and absolutely *********** staff.
If this is how they conduct business I will not be surprised that when it comes to recovery I would be better off without them.
Still no response and/or feedback from the Cartrack team. Now I'm the one who is confident that this won't be resolved. Had to phone again this morning were a manager Darius said he would get back to me regarding this situation. Nothing.
Needed to request a de- and re-installation for a vehicle that was sold prior to the 36 month window.
We are currently on day 6 of me having to hire a vehicle because I can't receive a confirmation of cover from my insurance without the tracking unit and without this I can't finalise the finance of the new vehicle.
Excuses, excuses, excuses. Fed up!! If I knew it would be such a mission I would've just paid the remainder of the 36 month window and I would've saved money!!
No one is helping me at all.
Who will be compensating me?
Worst service provider and absolutely *********** staff.
If this is how they conduct business I will not be surprised that when it comes to recovery I would be better off without them.
Still no response and/or feedback from the Cartrack team. Now I'm the one who is confident that this won't be resolved. Had to phone again this morning were a manager Darius said he would get back to me regarding this situation. Nothing.