Cartrack- Worst service ever !

Worst service ever!! Since when does a customer care agent tell you to not answer in that tone, accuse you of swearing, where you are in a restaurant! I did not swear, I was complaining as I am being charged for a vehicle I dont have, and the new vehicle purchased Cartrack doesn't even work !!! Then the lady put me on hold and doesn't answer the call again after holding for 4 mins. My query still isn't even resolved! As long as the debt order goes through, Carrick does nothing else.