CARTRACK - Worst Service and Tuck Shop behaving like company

I am really not surprised that when I typed Car, the first option that showed up was "CarTrack", this is because of all many 1 star ratings and how the company does not care about the customers.

My car was hijacked on the 8th of November 2021, on that night, the hijackers took me with and when they removed the unit CarTrack called, the hijacker answered and confirmed that all is well, it was only when the agent calling asked that he confirms his cellphone number "referring to mine" that he pointed the gun at me and asked me to do so. You will all not believe that the agent could not pick up the voice differences and to this day CarTrack has done nothing about it and does not want to share the recording with me so I also hear the voices were different or not, the same "recorded calls".

To cut the story short, they never contacted me and I always had to contact them and find out if there was any update. Deep down I knew there would be no update since the unit was removed. Each time I called, I was told the team has been sent out to do visual searches but they could not tell where the searches were made and for how long, after all they are a tracking company and all their cars have logbooks!

The stupidity happened when my car got recovered by SAPS, and I notified CarTrack that the car has been recovered. I asked them to come with to the police impound to identify the car but they returned my call 4 hours later when I was already done with the identification. I then received another stupid call from them asking when they can come and fit another device, which to me was a red flag that they only care about their useless devices. The car needed to be repaired and I expected them to ask if I am even keeping the car before arranging another installation.

In my eyes and everyone who is wise "not CarTrack", they owe me all my premiums! But no they will still want to charge you a cancellation fee after they were useless to you.

I spoke to the control room supervisor who said they will cancel my account at no cost but I would not get my paid premiums back.

To this day, I receive calls from their call centre threatening that I should pay for the unit I don't even know where it is.

PLEASE STAY AWAY FROM THIS COMPANY, THEY DO NOT EVEN HAVE A LEGAL DEPARTMENT THAT RESOLVE THEIR COMPLAINTS, YOU WILL SPEAK TO CALL CENTRE LADIES THAT DO NOT ASSIST!

I somehow even doubt the unit was removed by one of their technicians, but it's ok.

I will not pay for anything and they owe me all premiums paid to them, until they tell me where they searched for the car and share the recording.