EP
Egan P

1 reviews | Active since Jul 2018

27 Feb 2021, 08:29

Cartrack worst service

Last month I stopped my debit order on cartrack because my contract of 3 years ended. They called me last week stating that I owe them money because even though the contract of 3 years are finished it goes on month to month afterwards as per their terms and conditions.I checked those terms and it states that they will let you know in writing no less that 40 days prior to the contract ending if I want to renew or not,after that letter they will go on with a month to month contract after the expiration date. I nevrr received such a letter because I would have ended the contract now they are hasstlong me for 2 months installment. Very bad service.They called me now again and the lady I spoke to last week said that the conttact is finish I only need to pay the 2 installments.Today they told me that it was never canceled she put me through to the department where I must canceled. Call went through but I was cut off so I still dont know what to do.

0
Replies (3)
Cartrack
Cartrack's reply01 Mar 2021, 09:36
Official
 Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team 
Cartrack
Cartrack's reply01 Mar 2021, 10:50
Official
Good day,

Please accept our apology.  We have sent communication to the email address provided in your review.  Please revert at your convenience.

Kind regards,
The Cartrack Team
EP
Egan P's update02 Mar 2021, 21:07
Reviewer Update
Thanx Cartrack for your swift response. Everything was sorted out in 1 day. Communication problem. Thanx again for your ssift response