JW
Johan W

1 reviews | Active since Jul 2019

07 Oct 2025, 14:38

Cartrack - Worst Customer service. Wrongful debits forced on you.

My first month with them. Phoned them a month ago (9 Sept) and said what I will need. They use this as contract. We agreed on the 23ed as a debit date. Next day they debit my account with R100 (no Debi check approved?). Various amounts went of my account since then (No Debi check approved). I reversed all of them as there was no tracker installed yet. The value added service (protector) needs the tracker to be installed but am being charged for it prematurely.. Getting threatening WhatsApp's and SMS's regarding blacklisting. Devices were only installed yesterday (7th Oct). Must be honest, I am so disappointed I went with Cartrack against all warnings, and now I am stuck with them for 3 years. Their various departments work in silos and do not communicate with each other. Worst service ever. Will most probably get their standard Hello Peter answer / response)...

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Replies (1)
Cartrack
Cartrack's reply07 Oct 2025, 15:14
Official
Good evening,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team