AF
Andre F

1 reviews | Active since Mar 2019

12 Jul 2025, 09:27

Cartrack worst company

Worst service ever , they schedule a fitment on Tuesday 08/07/2025 for fitment on 10/07/2025 at 8 , when I called to follow up they tell me profile has been deleted , spend 4hours on a call with no assistance place on hold , I had to take a vehicle which generates money for me from the road just to have a fitment that was supposed to be done at 8 only done at 2 in afternoon lost a day of sales , then the device is faulty while tech installs I told him the camera isn't working didn't even care , I have spend Over R300 in airtime and have lost R5000 + in sales , then I keep calling for someone to fix it and been placed on hold again for 30min then the lady tells me I should fight , I wonder if she will be happy first to struggle to get installation then struggling with a defective device lost sales and lost money on airtime to call just to be placed on hold for hours , then they would even care about one customer who has been treated so badly because they are a big company I am so disappointed in this company I am lost without words

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Replies (3)
Cartrack
Cartrack's reply12 Jul 2025, 10:33
Official
Good day Andre,
 
Thank you for contacting Cartrack and making us aware of this issue. Please accept our most sincere apologies for the inconvenience caused. An investigation has been launched, and we remain confident that this matter will be clarified.

Kind regards
The Cartrack Team 
AF
Andre F's update14 Jul 2025, 10:48
Reviewer Update
Wow unbelievable, instead of sorting out the problem , they email you with contact details to cancel , Cartrack you really need to work on your customer service your service can't even be rated , they dont call or try to solve their problem with faulty device they send you a email to cancel .
Cartrack
Cartrack's reply14 Jul 2025, 12:34
Official
Good day Andre,

Please be advised that the matter has been escalated, and we have arranged for a technician to visit and inspect the unit. We apologise for the inconvenience and hope this issue will be resolved to your satisfaction.

Kind regards,
The Cartrack Team