Cartrack WORST!! and only had it for 17 days!!

WORST COMPANY EVER!! Ive installed a cartrack tracker in my car on 19 December 2025. From the start of this contract its been a disaster, my appointment for installation was at 08:00 on 19 December 2025, I waited and waited, I then called the call centre asking whats going on, each agent gave me a different lie story as to where the technician is who needs to do the installation, at 12:00 I then decided to leave to work because I couldnt wait any longer. They finally received a technician at 4 o clock in the afternoon, 8 HOURS after my scheduled appointment. The technician was amazing, explained how the call centre messed up his schedule and all, I then calmed down and he did an amazing job. Well this was the start to my nightmare. Literally 9 days after installation my tracker as been given me problems, my car would be with me at work but the tracker on the app shows my car is at home, I then called the call centre explaining the problem, they then said they will reboot my device and I should give it 24 hours, I gave it a few days. Tracker still not working properly. I called again, the agent says that she doesnt see any reboot done and that she will do another reboot and book a repair. I gave it another few days, tracker still not working, i called in 2 days ago explaining that my tracker is STILL not working properly, and for 3rd time calling, this agent tells me nothing was rebooted and no repair has been booked and that she will book a repair and a technician will contact me in 24 hours, its been more than 48 hours, and no technician or cartrack agent has given me a call. I had this tracker for 17 days, and saw in the 9th day my tracker isnt working properly, this has been a nightmare, please HELP, because I am getting nowhere with this cartrack company.