HK
Hannes K

1 reviews | Active since Sept 2024

25 May 2026, 20:53

CARTRACK worse tracking company

If I could minus the stars, I would do that. CARTRACK is the worst tracking company I have ever come across or had the horrible opportunity to be involved with. In 2025 I had trackers fitted to three vehicles, it worked for a couple weeks after fitment. Then the nonsense started. I have been begging, screaming, arguing for cartrack to come and fix the units. Everytime I call, I get transferred from this one to that one, but after half an hour or more, waiting nothing happens. I wait a couple days, try again, same story. No assistance.Then two months ago, I stopped the debit order (tried anyway) coz a week after they just take again. In the time that the money was stopped,my phone didn't stop ringing. The more I made it clear that they must come and fix the units,or remove them, the more they wanted money. One of the 30minute phone calls, a very impatient phone operator got so angry with me. I tell her the units are faulty, she says they have been rebooted and it shows they are working. Seeing as I was driving, I asked her to tell me where I am. Numerous times, she could not tell me where I was, giving me location that I have been at earlier. At one stage my vehicle was parked at my house, and tracker said I was driving somewhere. I was promised a technician would contact me and arrange to come and fix. Then they slipped the debit order through and took my money again. No technician, no fixing. I stopped the next debit order. The calls started again, not to fix my tracking devices, but for their money. On a Saturday morning, my daughter was 30 min drive away from home, tracker said the car is home safely..... another phone call, another clever phone operator telling me there is nothing wrong. The unit is working and it shows that the specific car in question had been off for 4 days. ! Yes, this car was in use daily. Then I got another promise to have the units fixed. A technician called me and made an appointment for the next day at 10am. I made necessary arrangements and the wait began. After 4pm the afternoon, I got a call....sorry we couldn't make it, can we come tomorrow. I said they can come the next day to remove their units from my vehicles. No more appointments after that. Lots of calls and emails from them to offer payment arrangements and what not. None of the emails that I stated my case has been answered . Then what happens? They pull a fast move and ***** money from my account. Yes Cartrack STOLE my money. As I made it very clear on NUMEROUS phone calls - I pay for a service, a service you are not and have not been delivering for months now. I have asked you to provide the service I signed up for, then I will continue paying, if you can't provide that service ( Wich by now you have proven)then remove your faulty ******* that you call a tracker from my vehicles, and leave me alone. Cartrack won't fix their ****, Cartrack won't come and remove their ****, yet they keep taking my money. And my hands are tied, I cannot even stop the debit order permanently, according to the bank, they can change one digit, then they can take it again. And sure as hell, they have been doing that! Cartrack, you are pathetic! You are ********* and you are *******. I have tried everything in my power to get the service I was offered when signing up for this product, and all I got was **********. Wake up people! Think very nice before you sign up with Cartrack, once they have your bank details, it's game over.

0
Replies (2)
Cartrack
Cartrack's reply25 May 2026, 21:01
Official
  Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team 
HK
Hannes K's update27 May 2026, 14:43
Reviewer Update
Smoke up my ass! Minutes after I left this review ,I got an apology and a message assuring me that this will be dealt with. What's happened? NOTHING! I was on a half hour phonecall again now, getting transferred up and down, cartrack ADMITTING on the phone that the unit is faulty. The vehicle had been driving for 23minutes when I made the call, after a lengthy phonecall, it still shows that the vehicle is at my residence, and not in a different suburb. I challenge/plead with any person in a position of authority from cartrack to contact me. All you get is being transferred from one operator that doesn't know anything to the next that knows just as much. RIDICULOUS! Daylight ******s they are!